No paid advertising, banners or links are permitted on this website and no paid advertising, banners or links on this website are used in any way for fundraising.

When you request information online, register using one of our forms, or contact us offline, we may need your specific information in order to process your registration/request and reply to your needs promptly. We may ask you for your contact information (such as your name, email and address) and demographic information (such as your zip code or age). We also collect demographic and profile data at our website and in our databases. We use this data to tailor your experience at Eras and to develop and distribute content that we think you might be interested in. Eras’ policy is that it does not disclose, give, sell, or transfer any personal information to others unless required for law enforcement or otherwise required by law. The contact information collected is used solely to provide free informational materials regarding the programs of Eras or to provide a tax-related donation receipt to donors.

In general, we only use identifiable information to complete the transactions described in this privacy policy.

Each internet browser has a feature called “cookies” which store small amounts of data on your computer about your visit to eras.org. We use cookies to tell us how and when pages on our site are visited, what users’ technology preferences are (such as what video player they use) and whether our site is functioning properly.Each time a visitor comes to eras.org, we automatically gather certain usage information such as frequency of visitors to the site. This information may include what browser you are using and your internet protocol (IP) address. We use Google Analytics software to keep track of traffic to our site and which particular pages within eras.org are being viewed and for how long. We may know we had 100 individual visitors to our website today, but we do not know their name, address or other personal information.

Our site uses forms for visitors to request information and services. We collect contact information (like name, address and email). The contact information is used to deliver services and send information about our organization or answer inquires. Users may opt-out of receiving future mailings by sending an email to info@eras.org.

When you make a donation by credit card, you are going through to a partner company of your choice (such as PayPal, OneCause, etc.) and providing them the information for your donation such as credit card number and contact information so the transaction can take place. Below are three companies we use for these services. You can click on them to find out how they use and store your data transactions described in this privacy policy.

Pay Pal

OneCause

Eras website contains links to other websites. Eras is not responsible for the privacy practices or the content of such websites. These links are provided solely as a convenience to you and do not constitute an endorsement or affiliation by Eras.

Although our social media channels and Facebook groups are monitored by staff, we have no control over information you or others may submit, post or share on social media or other websites – even where we link to them from our own website or they link to our website. When you use these sites you do so in accordance with the separate terms and conditions and policies of these sites.

Eras retains copyright on the content of this site, unless otherwise noted. To request permission to use information from this website for other than personal use, send an email describing intended use, duration and contact information to info@eras.org.

We care about the security of your transactions and use standard industry practices to safeguard your information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our computer network and those of our hosting company are protected by passwords, firewalls and other security. All data is stored in a password encrypted secure database accessed only by Eras staff.

Eras Senior Network uses SMS (text messaging) to provide convenient communication for program participants, caregivers, volunteers, and community partners. This addendum explains how we handle SMS-related data and your rights.

Purpose of SMS Messaging

SMS is used for:

• Appointment reminders and confirmations
• Service coordination (e.g., transportation, wellness check-ins)
• Volunteer scheduling and updates
• Quick logistical messages (e.g., directions, timing changes)

We do not use SMS for marketing blasts, automated campaigns, or sharing sensitive health information.

Consent & Opt-In

We only send SMS messages to individuals who have provided explicit consent. Opt-in may occur via:

• Signed intake forms
• Online or email consent forms
• Documented verbal consent

By opting in, you agree to receive SMS messages related to Eras services. Message frequency varies. Message and data rates may apply.

Opt-Out

You may stop receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or call (262) 549-3348. Opt-out requests are processed immediately.

Data Collected

We collect:

• Your phone number
• Message content and timestamps
• Delivery status

This data is used only for service coordination and is never sold to third parties.

Data Retention

SMS message logs are retained for 12 months to meet program and compliance requirements, then securely deleted or anonymized.

Third-Party Providers

SMS services may be delivered through Microsoft Teams or other secure providers. These vendors adhere to strict data protection standards and do not use your data for marketing.ity

SMS data is protected under the same technical and administrative safeguards described in our main Privacy Policy, including encryption and breach response procedures.

Your name or other information will not be shared with third parties unless you have specifically requested to do so or granted us permission to do so. We do have a digital marketing partner that helps us manage our website, but they are not able to access any personal information of website users.