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CLIENT INTAKE PROCESS

INITIAL CONTACT WITH ERAS

A staff member will ask you a few questions to determine your level of need and eligibility.

Milwaukee County Residents: (414) 488-6500
Waukesha County Residents: (262) 549-3348

ELIGIBILITY SCREENING

  • Milwaukee County resident: age 60+
  • Waukesha County resident: age 60+ or 18+ with a disability
  • Lives in an independent apartment or home
  • Limited support system
  • For transportation: able to ambulate independently or require limited assistance getting in/out of a vehicle
  • Not currently receiving government entitlement program support

BACKGROUND CHECK

Clients and volunteers must take part in a background check to help keep everyone safe.

ASSESSMENT

Eras staff or trained volunteers perform a final assessment, explain our services, and answer any questions.

MAY NOT BE ELIGIBLE FOR SERVICES

  • Milwaukee County: under 60
  • Waukesha County: under 60 without a disability
  • Lives in an assisted living facility
  • Is enrolled in a long-term care program, such as Family Care or Iris
  • For transportation: requires a wheelchair for transportation
  • Problematic background check: reviewed on a case by case basis by Eras staff
  • Has sufficient family support or other resources
  • Other concerns: reviewed on a case by case basis by Eras staff

BECOME ERAS CLIENT

Volunteer Provided Services Include:

  • Weekly friendly phone calls
  • Delivery of weekly food pantry stock boxes
  • Transportation to medical appointments
  • Grocery Shopping
  • Seasonal Yard Clean Up

REFERRALS

Eras staff and Mobility Manager will refer individuals to other services. Staff will schedule a follow-up call.